1. Definitions & Interpretation

• “You”, “your” or “User” means any natural person or legal entity who accesses or uses the Website or avails Services.

• “Product(s)” means the goods or items offered for sale on the Website (i.e. attars, oils, fragrance products).

• “Order” means your request to purchase one or more Products via the Website.

• “Contract” means the contract for sale of Products formed between you and us under these Terms.

• The headings are for convenience only and do not affect interpretation.

• Terms such as “includes”, “including” etc. are to be taken as “without limitation”.

2. Scope & Eligibility

• These Terms apply to your access to and use of the Website, and your purchase of Products via it.

• You must be at least 18 years old and legally able to form a binding contract under the Indian Contract Act, 1872.

• By placing an Order, you represent that you meet this eligibility requirement.

• We reserve the right to refuse service, terminate accounts, or cancel Orders at our discretion (including for non‑compliance with these Terms).

3. Account Registration / User Information

• To place Orders, you may be required to register an account, providing accurate, current, and complete information (name, email, address, phone, etc.).

• You are responsible for safeguarding your account credentials and all activity conducted via your account.

• You must notify us immediately of any unauthorized use or security breach.

• If we have reasonable grounds to believe your information is inaccurate or fraudulent, we may suspend or terminate your account or refuse your Orders.

4. Intellectual Property, Content & Use Restrictions

• All intellectual property rights in the Website, its content (text, images, logos, software, audio, video) and any materials provided remain with us or our licensors.

• You may view, print, or download content for your personal, non‑commercial use only. You must not reproduce, distribute, republish, upload, post, transmit or exploit any part of the content for commercial purposes without our express written consent.

• You agree not to misuse the Website (e.g. hacking, transmitting malicious code, interfering with operations, scraping, unauthorized access, etc.).

• We may remove or disable any content or submission by users which in our view violates these Terms or applicable law.

5. Orders, Pricing & Availability

• All Orders are subject to availability and confirmation of price.

• An email acknowledging receipt of your Order is not acceptance — acceptance occurs when we dispatch the Products and send a dispatch confirmation email.

• Only the Products listed in that dispatch confirmation are part of the Contract.

• We strive to ensure accurate pricing and descriptions, but errors may occur. If we discover an error (e.g. mispricing), we will notify you and offer you the option to proceed at the correct price or cancel.

• Delivery charges, taxes, and other fees (if applicable) will be clearly displayed before checkout.

• Prices are subject to change without notice, but changes will not affect Orders already accepted / dispatched.

6. Payment

• We accept payment via [list payment methods: credit/debit card, net banking, UPI, etc.].

• Prior to dispatch, we may carry out an authorization check on your payment method.

• Payment may be captured or charged when we accept and dispatch your Order.

• If the payment fails or is reversed (e.g. chargeback), we reserve the right to cancel or withhold delivery.

7. Dispatch, Delivery & Risk

• Estimated dispatch times and delivery timeframes will be displayed on the Website (or on the relevant product pages).

• Time estimates are indicative only; we are not liable for delays caused by postal services, natural disasters, strikes, force majeure, or other third‑party issues.

• Risk of loss or damage to Products passes to you upon delivery (i.e. when the courier hands over the goods to you).

• Title (ownership) passes to you only when we have received full payment for the Products and any applicable delivery charges.

8. Returns, Refunds & Cancellations

• Please also see our separate Refund & Returns Policy (link / page).

• You may cancel an Order prior to dispatch; once dispatched, you may return Products per our returns policy (subject to conditions such as original packaging, unused condition, within specified time).

• Refunds (if applicable) will be made via the original payment method, less any applicable shipping / handling fees, within a reasonable time.

• If a Product is damaged, defective or incorrect, contact us immediately. We may require photographic proof before approving replacement or refund.

9. Disclaimer & Limitation of Liability

• To the fullest extent permitted by law, we disclaim all warranties, conditions, or guarantees (express or implied) in relation to Products, the Website, and Services (e.g. merchantability, fitness for a purpose, non-infringement).

• We do not guarantee that the Website or Services will always be available, uninterrupted, or error-free.

• In no event shall we (or our affiliates, officers, agents) be liable for any indirect, incidental, consequential, punitive, special or exemplary damages (including lost profits, data loss, business interruption) arising from your use of or inability to use the Website or Products, even if we were advised of the possibility of such damages.

• Our total aggregate liability under or in connection with these Terms shall not exceed the total amount you paid to us for the Product that gives rise to the claim.

(This limitation does not apply to liability for death or personal injury caused by negligence, or liability which cannot be excluded or limited by applicable law.)

10. Indemnification

You agree to indemnify, defend and hold harmless IFZA Premium Attar, including its directors, officers, employees, agents, affiliates and licensors, from any claims, liabilities, damages, losses, costs or expenses (including legal fees) arising out of or relating to:

• your violation of these Terms;

• your use of the Website or Products;

• your infringement of any intellectual property or other rights of a third party.

11. Modifications & Updates

• We may modify, amend, suspend or discontinue portions of the Website or Services at any time, with or without notice.

• We may revise these Terms from time to time. The updated version will be posted on the Website, with a new “Last updated” date.

• By continuing to use the Website or place Orders after changes are posted, you agree to accept the revised Terms.

• For significant changes, we may attempt to notify by email; but it is your responsibility to review these Terms periodically.

12. Severability & Waiver

• If any provision of these Terms is held invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be severed or modified to the minimum extent required, and the remaining provisions shall continue in full force.

• Our failure to enforce any right or remedy under these Terms does not constitute a waiver of that right or remedy in that or any other instance.

13. Governing Law, Dispute Resolution & Jurisdiction

• These Terms and your use of the Website shall be governed by and construed in accordance with the laws of India.

• Any dispute, claim or controversy arising out of or relating to these Terms, your use of the Website, or any purchase shall be subject to the exclusive jurisdiction of the courts in [City / State you choose, e.g. Delhi, India / [Your Registered Office State]].

• Prior to taking legal recourse, parties shall attempt to resolve disputes amicably through good faith negotiation.

14. Miscellaneous Provisions

• These Terms constitute the entire agreement between you and us relating to your use of the Website and Services, superseding any prior agreements.

• If any part is found void or unenforceable, the remainder continues in force.

• You may not assign or transfer your rights under these Terms (except with our prior written consent).

• The relationship between you and us is that of independent parties, not agent, joint ventures, or partners.

• Headings are inserted for convenience and shall not affect interpretation.